Purchase Conditions

Sale general conditions 

The parties that are linked through these conditions are Sandra Blanco del Campo (Los Blanco) With CIF / NIF: 76895705N and address at Atios the Guide, 33 – Porriño – Pontevedra – Spain Registered in the Mercantile Registry and the user of your page Web. Please, read carefully the following norms that regulate the services that we offer in www.losblanco.com These conditions must be accepted to acquire the products of www.losblanco.com This web page has been created by Sandra Blanco del Campo (Los Blanco ) for informational purposes and for personal use. Accessing this website accepts the following terms and conditions. The access and navigation on this website implies accepting and knowing the legal warnings, conditions and terms of use contained therein. You can access our services and buy our products for individuals with sufficient capacity to contract. The data that must be incorporated into the form must be complete and truthful, reserving Sandra Blanco del Campo (Los Blanco) the right not to admit or terminate those who fail to comply with this requirement.

Orders

The products will be invoiced at the prices in force at the moment of confirming the order. Once confirmed an order can not be canceled or modified without the express confirmation in writing by Sandra Blanco del Campo (Los Blanco). In the case of modifying an order, prices will be updated, if applicable. For every order you must indicate the delivery date of the merchandise, the place of delivery, the contact person and contact telephone number. The language in which you will be hired through this website is in Spanish. When you place your order, we will send you an e-mail with the purchase confirmation.

Price list for international shipments.

Prices valid for only a pair of shoes per shipment.

Germany, Austria, Belgium, Denmark, Slovenia, Finland, France, Greece, Ireland, Italy, Lithuania, Luxembourg, the Netherlands, Portugal, United Kingdom, Sweden, Gibraltar, Switzerland, Norway and Iceland  35 €
Azores, Madeira, Monaco, Isle of Man, Morocco  39 €
Africa (Except Morocco)  32€
Asia and Oceania  43€
America  40€

(In case of doubt plese write us to: info@losblanco.com)

Payments

All taxes are included in the prices of our products. All orders made through the Web are subject to the stock of materials and the availability of the same. If the order was made up of several products and some or all of them could not be used, this circumstance will be communicated to the client by means of the information provided and the amount will be refunded by bank transfer, in case there is no subscriber, no charge will be made for the item (s) that were not available. The lack of stock of any product or of all those that constitute the sale, this last case would suppose the cancellation of the same one, constituting this a resolutory clause, does not generate in no case right of indemnification in favor of any of the parts. For your convenience, we provide you with different ways to make payment for your orders:

1) Credit card. – This form of payment is immediate, totally safe and verified by the secure servers of the different cards accepted in our payment gateway. In no case will the credit card information be revealed as the data is transmitted in an encrypted SSL (Secure Socket Layer). For payment with Visa and Master Card, only CES transactions (Secure Electronic Commerce) will be accepted. After verifying that the card is attached to the “CES” system, the system will contact the bank that issued it for the buyer to authorize the purchase. When the bank confirms the authenticity, the charge will be made on the card. Otherwise the order will be canceled. VISA, MASTER CARD, AMERICAN EXPRESS cards are accepted.

2) PayPal – Secure payment solution that allows buyers and businesses to send and receive money online. By selecting this means at the time of finalizing the order, the buyer will access directly to the PayPal website. You do not need to enter bank details, you only need to have a PayPal account created and you can make payments by entering only your email and password, you can also create the account at the time or make the payment directly by entering the credit card information.

The data entered in the PayPal website are not communicated.

More info at www.paypal.es

Warranty: exchange, refund and return terms

Although Los Blanco only manufactures shoes following the specifications of our clients for their custom which is included in Art 103c RDL 1/2007 of the Right of Withdrawal as one of the exceptions to the Right of Withdrawal, you may withdraw from your order without reason Any within 14 calendar days from the day you or a third party that has indicated receives the purchased items. To make effective your right of withdrawal it will be necessary to send us to the following address; Virgen de la Estrella 16, 11407, Jerez de la Frontera, or to the e-mail address info@losblanco.com filling the form designed for this purpose that you can download by clicking here. It will be sufficient for you to send your communication before the end of the 14-day withdrawal period and return the article following the instructions indicated in the returns section of our website. Los Blanco does not assume ownership of the returned product until it is received at the return address. EFFECTS OF WITHDRAWAL Los Blanco will reimburse you the price of the product and the ordinary shipping costs corresponding to the cheapest shipping option we offer, no later than the 14 days following the day on which we receive the aforementioned communication. Los Blanco will use the same means of payment that you would have used for the initial transaction, unless another means is expressly agreed upon. In any case, you will not bear any fee that could be derived from said refund. We may withhold reimbursement until we have received the items returned by you or until you provide proof of having returned the items, depending on what occurs first.

 

Return Policy

If you need to make a refund you must contact our customer service department devoluciones@losblanco.com, from where we will try to solve any problem that your shoes may have. If we could not satisfy your wishes, we would proceed to reimburse your money, for which you must meet these requirements:

– That the shoes are not worn and have not been damaged.

– The shipment is made in the same conditions and with the same packaging in which you received it.

– The processing is carried out within 180 days after receiving the order. In the event that the reason for the return is a manufacturing defect, Sandra Blanco del Campo (Los Blanco) will bear the cost of your return. After approving the return, in a few days, you will receive an e-mail indicating that the amount of the refund will be paid in the same payment system that you have given us. Sandra Blanco del Campo (Los Blanco) reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same conditions in which they were received.

Warranty.

The quality of Los Blanco’s shoes is guaranteed for 2 years against any manufacturing defect, except for wear caused by the use, handling or incorrect use of the footwear.

Responsibility

Sandra Blanco del Campo (Los Blanco) limits her responsibility in the following cases: It may happen that the chosen product is not as it is displayed through the web page, due to lack of resolution, browser problems that are used or others of this nature. Sandra Blanco del Campo (Los Blanco) applies all the measures concerning to provide a faithful visualization of the product, but is not responsible for the minimum differences or inaccuracies that may exist. Sandra Blanco del Campo (Los Blanco) will act with the utmost diligence to make the selected product available to the company in charge of transportation. However, it is not responsible for damages arising from a malfunction of transport, especially for reasons such as strikes, road retentions, and in general any other specific to the sector, resulting in delays, losses or theft of the chosen product. Technical failures that due to fortuitous causes or of other nature, prevent a normal operation of the service through the internet. Lack of availability of the site for maintenance or other reasons, which prevents the availability of the service. Sandra Blanco del Campo (Los Blanco) puts all the means at their disposal to carry out the process of selection, payment and shipping of the selected product, nevertheless disclaims liability for reasons that are not attributable to them, fortuitous event or overwhelming force. Sandra Blanco del Campo (Los Blanco) will not be responsible for the misuse that has been used by the client. At the same time, Sandra Blanco del Campo (Los Blanco) will not be responsible for the return of a product of our competition and / or not sold on our website. It is the customer’s responsibility to return the correct item. If not, Sandra Blanco del Campo (Los Blanco) will not refund the items returned by mistake.

Customer Support

For any question or suggestion you can contact our Customer Service by phone  calling at  (+34) 616683359, or send us an e-mail to info@losblanco.com

Complaints

For any claim or complaint please write an email to info@losblanco.com and we will assist you as soon as possible.

Intellectual property

All the information contained in the web, as well as its graphic design and the codes used, are protected by copyright or other rights of protection contained in Royal Legislative Decree 1/1996, of April 12, which approves the Consolidated Text of the Intellectual Property Law. These rights belong exclusively to Sandra Blanco del Campo (Los Blanco), therefore, any act of reproduction, distribution, transformation or public communication, as well as any type of transfer, of all or part of the content of this site, is expressly excluded. and in general of any object that according to the current legislation is protected by the rules of intellectual property. Sandra Blanco del Campo (Los Blanco), reserves the right to unilaterally modify the conditions and terms of use of this page. Any modifications will be announced conveniently. The entry into force of the modifications of the conditions of use will occur from the moment of its publication on this page. Typographical errors All information published by Sandra Blanco del Campo (Los Blanco) in any advertising support, own or of third parties, especially those referring to banners, electronic communications by e-mail, or any other, and containing typographical errors, whether involuntary or by manipulation of third parties, they lack all value, and in case of doubt, it is recommended that users confirm the data through personal channels of Sandra Blanco del Campo (Los Blanco) such as mail or telephone.

 

Trademarks

All brands, logos and anagrams shown on this site are the property of Sandra Blanco del Campo (Los Blanco) The use, without prior consent, of any element of the website that is subject to protection in accordance with current legislation is expressly prohibited. to industrial property.

Especially, brands, trade names, store signs, denominations, logos, slogans or any other distinctive sign belonging to Sandra Blanco del Campo (Los Blanco) may not be used without the written permission of Sandra Blanco del Campo (Los Blanco).

Taxes

The price of purchases made from the European Union, includes the Value Added Tax (VAT). Purchases made from a country that is not a member of the European Union, including the Canary Islands, Ceuta and Melilla, may be subject to customs duties, taxes and tariffs that may be established and that, where appropriate, must be borne by the buyer.

Sandra Blanco del Campo (Los Blanco) may periodically update the prices of their products, which are published properly on the web.

The invoice will be attached to the shipment. In case you want an electronic invoice, please contact Sandra Blanco del Campo (Los Blanco) through the email info@losblanco.com, to request it.

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